Find a doctor online with telehealth appointments in Australia
Find a doctor online with telehealth appointments in Australia
Prescription acne treatments

Acne Symptoms

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Acne is an inflammatory skin condition that causes a wide range of symptoms. Common symptoms of acne include bumps, pimples, inflammation and swelling.

Each person is likely to experience different symptoms, which manifest in various ways depending on your skin type, severity of the outbreak, lifestyle habits and hormones.

Treat acne with easy, fast and convenient access to prescription acne treatment based on your skin.

How common is acne?

Acne is one of the most common skin conditions throughout many countries around the world, including Australia.

For some, acne can become a persistent condition, with around 5% of Australians diagnosed with severe acne.


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Research shows that up to 85% of Australians will experience acne throughout their life.


Symptoms of acne

In most cases, people present with symptoms of acne on the facial region, however it is not uncommon for acne to also develop on the chest, arms and upper back. While there are various forms of acne, most share the common symptoms of skin bumps and inflammation.

Regardless of the type of acne you have, there are treatment options available to assist in managing the associated symptoms.

The different types of acne include:

  • Whiteheads
  • Blackheads
  • Papules
  • Pustules
  • Nodules
  • Cysts
  • Fungal acne

How severe can acne symptoms become?

The severity of acne symptoms can be defined on a grading scale as follows:

Grade 1

The most mild presentation of acne is classified into this category, consisting mostly of blackheads and whiteheads.

Grade 2

Moderate acne that manifests with multiple pustules and papules, commonly found on the face.

Grade 3

A moderately severe grade of acne, also known as nodulocystic acne. In addition to the same symptoms as Grade 2, this type of acne can cause inflamed nodules and may appear not only on the face, but also on the chest and back.

Grade 4

Considered to be the most severe form of acne, nodulocystic acne can be extremely painful, causing large inflamed nodules and pustules.

Acne symptoms

For many people acne is not only uncomfortable, but can also lead to issues with self-esteem. If you begin to experience any symptoms of acne, discuss your treatment options with a member of our medical team to alleviate the symptoms and reduce inflammation before it worsens.

Topical treatments can be used to provide intense hydration and promote new skin growth, while oral antibiotics work to combat the bacteria that causes acne and alleviate inflammation.

Our medical team can help you to better manage acne outbreaks, with treatments including up to five clinically proven active ingredients, personalised for your skin type.

It’s time to look after your health

Although the symptoms of acne can often be unpleasant and uncomfortable, it’s important to remember that effective treatments are available. At, our medical team specialise in delivering tailored, dermatologist-developed solutions for the treatment of acne.

Frequently asked questions

Acne occurs when dead skin cells and oil clog hair follicles on the skin, causing bacteria to multiply and inflame. There are many types of acne, including whiteheads, blackheads, pimples, and cysts. Acne can present as occasional mild breakouts, or severe, painful chronic acne.

Our dermatologists have extensive knowledge and experience in prescribing acne treatments. They only use ingredients they know and trust. These include prescription retinoids, hyaluronic acid, topical antibiotics, niacinamide, and azelaic acid.

The best acne treatment for you is dependent on your skin type, skin concerns, and the root cause of your acne. Mild or occasional breakouts can often be treated with over-the-counter pharmacy products. Recurring mild to moderate acne may require a prescription topical treatment, such as topical antibiotics or retinoids. Treatment for severe acne may require oral antibiotics or retinoids. Skin that is sensitive or prone to conditions like eczema or rosacea will require extra caution.

Your assigned clinician will work with you to determine the best acne treatment for your specific skin type and concerns.

With, taking care of your skin is simple. Our medical team will provide instructions specific to your prescription upon approval.  

As a general guide, once your acne treatment has been delivered to your door:

  • Apply your acne treatment once daily in the evening, after cleansing and before moisturising. Make sure you wash your hands well after applying.

  • Due to the potent ingredients in your acne treatment, we recommend starting with a staggered application schedule – every second or third evening before building up to daily usage.

  • You should start seeing improvements in just weeks, with full results visible after 3 months.

Our medical team will work with you to determine the best acne treatment for your specific skin type and concerns.

If you notice a reaction to the acne treatment you’ve been prescribed, immediately stop using the treatment and consult with a member of our medical team for further investigation. You can start a consultation with a clinician via the patient portal. clinicians are committed to providing the highest standard of care. To prescribe you the best acne treatment for your skin, our medical team will require photos of your skin, but don’t worry, confidentiality will always be maintained. You can upload your photos via the patient portal once you’ve completed your initial assessment.

Your initial consultation will cost $35, payable prior to doctor’s review. If you’re prescribed acne treatment, the cost is from $40 per month. We’ll express post your acne treatment each month, so you’ll never run out. You can cancel, pause, or delay your acne treatment at any time without cancellation fee.

In most cases a clinician will review your assessment and respond within 24 hours.

Once your treatment has been paid for, it will be dispatched within 1-3 days and sent via express delivery. Your product is shipped in an Australia Post package, which means it will be completely discreet.

Of course! If you log into your profile and head to the ‘Products’ tab, you will see a ‘Manage Treatment’ button. Click this and you’ll see the ability to send a message to your clinician. If you’re having any issues, just drop us a line at [email protected]

Yes, as part of joining, we will handle your repeat deliveries to ensure that you never miss one. If you ever wish to stop receiving your treatment, just cancel in the patient platform, or alternatively email [email protected]

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Take a look at our complete list of FAQs here or contact us with your questions.

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