How Online Healthcare Works with hub.health
A modern, simple way to access trusted medical care — anywhere in Australia, on your schedule.
What Is Online Healthcare (Telehealth)?
Online healthcare (also known as telehealth) lets you consult with qualified, AHPRA-accredited clinicians using your phone or device, without visiting a clinic in person. Instead of travel time, pharmacy queues and wait rooms, you can get expert medical advice and care from home, work, or on the go.
Access the same trusted care as an in-clinic visit, delivered securely online.
How hub.health Works
Start With a Quick Online Assessment
Before your consultation, answer some simple questions about your symptoms and health history. Our clinicians will review this prior to your call.
Talk With an Australian-Based Clinician
Once your assessment is complete, book your telehealth consultation for a time that suits you or speak to the next available clinician.
During your consult:
- A qualified clinician will discuss your symptoms just like in a face-to-face appointment.
- They’ll recommend treatments, provide medical advice, and if appropriate prescribe medications.
Start With a Quick Online Assessment
After your consultation, any prescribed medications or products can be ordered and shipped directly to your home or work.
What You Can Access With Telehealth
hub.health supports a wide range of telehealth-suitable healthcare needs, including:
- General health consultations
- Prescriptions
- Medical certificates
- Treatment plans and ongoing management
- Specialist, pathology or imaging referrals
Why Choose hub.health?
We’ve designed our online healthcare experience to be affordable, discreet and convenient.
Convenience: Healthcare on Your Time
- Book or take consultations from your phone or computer, no clinic visits required.
- Available 7 days a week, with clinicians ready to help you from 8 am – 8 pm AEST.
- Perfect for busy schedules, regional locations, or when you simply want care at home.
Privacy & Comfort
- Talk with a clinician discreetly, without leaving your home.
- Ideal for sensitive health needs or anyone who prefers privacy.
Time
- No travel, no waiting rooms, you save valuable time.
- Competitive pricing on consultations and treatment options.
Fast & Discreet Delivery
Medications and prescriptions can be delivered right to your door — no pharmacy lines or extra travel.
High Clinical Governance Standard
Online healthcare should feel convenient, but it must also meet high medical standards for telehealth.
At hub.health, clinical safety, quality care and data protection are our priority and built into every step of the process.
AHPRA-Registered Australian Clinicians
All consultations are conducted by clinicians registered with the Australian Health Practitioner Regulation Agency (AHPRA).
This means:
- They are licensed to practise in Australia
- They meet national professional standards
- They follow strict ethical and prescribing guidelines
- Their registration is publicly verifiable
FAQ
What is telehealth and how does it work?
Telehealth is a secure way to consult with a qualified healthcare professional online using your phone or computer. Instead of visiting a clinic, you complete a short medical assessment, speak with an Australian-based clinician, and if appropriate receive a prescription or treatment plan. Any medications prescribed can then be delivered directly to your door.
Is online healthcare as effective as seeing a doctor in person?
Can I get a prescription online in Australia?
How long does an online consultation take?
Most online consultations take between 10–15 minutes, depending on your condition and medical history. The initial assessment can be completed in just a few minutes before your consultation.
How quickly will I receive my medication?
Is telehealth private and secure?
Yes. hub.health uses secure, encrypted systems to protect your personal and medical information. Your consultation is confidential, just like a traditional GP visit. hub.health maintains internationally recognised standards for both quality management and information security.
Who is telehealth suitable for?
Telehealth is suitable for many everyday health concerns, including:
- Prescription renewals
- Preventative care
- Medical certificates
- Ongoing condition management
- General health consultations
It is not suitable for emergencies or conditions requiring physical examination.